FAQ - Full Smile Refund Policy
Let's Keep This Simple
We don't like fake smiles, so if you're not completely happy with your results, we will give you a...
100% Full Refund*
Please contact us at hello@caliwhite , or via our Contact Us page, to let us know. We still want you to achieve the results you were hoping for. Our Smile Team is perfectly equipped to help you choose a more suitable product from our many other teeth whitening options that will work for you :)
*100% Full Refund Applies only to Cali White Products
Cali White Products
We offer a 100% refund guarantee for all Cali White brand products. If you are unhappy with your results, request a refund within 30 days of receiving your product, and one of our Smile Team members will help you with the process. If your treatment is unopened, and still in the condition you received it, you can also request a return or exchange for your product.
*Please note: Auxiliary products such as our Whitening Gel Refill Kits, and our Replacement LED Activating Light and Universal Comfort Fit Tray, must be used with the Cali White products they were intended for. No refunds will be issued for these auxiliary products if they are used with other devices or products that have not been purchased from Cali White.
Crest Whitestrips Products
We do not currently offer refunds for Crest Whitestrips Treatments. However, we will do our best to work with you to get you the results you're hoping for. If you're not satisfied with your results from your Crest Treatment, just contact us and let us know, and we'll work out a solution for you :)
Refunds are limited to one per customer. Please be conscious of this if you place another order. In orders containing multiple product, we will authorize the refund for the product responsible for the issue.
Refunds must be requested within 30 Days of receiving your product.
Please note: The shipping process can be rough on some packages. We try to mitigate this as much as possible but in some cases the packaging may take a knock or two while in transit. This in no way affects the quality or effectiveness of the treatment inside.