OUR SHIPPING GUARANTEE
ALWAYS FREE SHIPPING ON ALL ORDERS OVER $20
ALL ORDERS INCLUDE TRACKING
ALL ORDERS WILL BE SHIPPED WITHIN 24 HOURS*
YOU WILL RECEIVE A FULL REFUND IF YOUR PACKAGE IS NOT DELIVERED
CLICK HERE TO TRACK YOUR ORDER
These delivery times are based on shipments made from our USA shipping center. We have shipping centers located all over the world, so if we are able to ship your package from a closer location to your specified shipping address, we will do our best to do so.
||General Shipping Times
||2-3 Working Days
||3-7 Working Days
||4-10 Working Days
|Australia / New Zealand
Country Specific Shipping times click here.
Domestic Shipments - UPS & USPS
International - DHL Ecommerce
Some orders will be shipped domestically. International Orders will have to pass through customs. We cannot control delays for any packages that must pass through your countries customs office. You should not be charged any additional costs, although we cannot guarantee this. 99% of shipments make it through customs with no issue or delay.
Additional Boring Policies (Still Important)
INCORRECT ADDRESS POLICY
We are only able to deliver packages successfully if the correct address is provided during checkout. Please be very careful when entering your details and TRIPLE CHECK them before placing your order.
Once your order is placed, you will immediately receive your Order Confirmation Email, which will show your order details as well as your Shipping Information. Please check to make sure this your details are correct. If there is an error, please notify us IMMEDIATELY by responding to your Order Confirmation Email and we will correct the details to ensure your package is delivered to you safely.
WE ARE NOT ABLE TO CHANGE SHIPPING ADDRESSES ONCE YOUR PACKAGE IS SHIPPED. If your order is shipped before we are notified of any corrections needed, another order will need to be placed. Some packages will be returned to us, at which time, you will be refunded minus the cost of return shipment.
We try our best to respond to all Address Change emails as quickly as possible. We cannot guarantee an address change will occur in time when requested, so PLEASE make sure you check your address details thoroughly before placing your order.
RETURN TO SENDER
Sometimes your tracking details may show a ‘Return to Sender’ scan*. This occurs if an Incorrect Address is provided during checkout, which is not corrected in time before shipment takes place. It may also occur if a package is delivered to a nearby Delivery Office or Post Office, and is not collected before the shipping carrier holding time expires.
Calling cards will be left at the premises for any packages, which are not able to be delivered on the initial attempt. A Redelivery, or Package Collection, can be organised with UPS, USPS or your local Postal Delivery Company.
*If a ‘Return to Sender’ scan occurs due to an incorrect address issue, or if the package is not collected from the nearby pick up location in a reasonable amount of time, you will be refunded your purchase price minus the return shipping cost of $10.
For all packages shipped with tracking, you will be able to follow your package through the entire transit process. We use reliable shipping services with ‘door to door’ tracking to ensure you are kept updated as your package moves towards your location.
If your package tracking displays a ‘Delivered’ scan and you did not receive your package, it is likely located at a nearby Delivery Office or Post Office. Please contact us and we will help you locate your package.
If your package tracking displays a ‘Delivered’ scan but your package has not been delivered to a nearby Delivery Office or Post Office, we will not be able to reissue a package or refund the order.