Shipping Info
OUR SHIPPING GUARANTEE
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ALWAYS FREE SHIPPING*
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ALL ORDERS INCLUDE TRACKING**
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ALL ORDERS WILL BE SHIPPED WITHIN 24 HOURS***
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YOU WILL RECEIVE A FULL REFUND IF YOUR PACKAGE IS NOT DELIVERED
*Free shipping applies to orders valued at $20 and over.
**Packages containing Unboxed Crest Whitestrips will not contain tracking details. These packages are shipped via the Royal Mail 1st Class Mail service.
**We always do our best to ship packages within 24 hours of receiving your order. Sometimes this is not possible if an order is placed after 1pm on Friday or if there is a large number of orders which need processing on Monday.
Delivery Times (From time of shipment)
US Orders (Domestic)
| Cali White Products | 1-3 Business Days |
| Factory Sealed Crest Whitestrips | 1-3 Business Days |
International Orders
| All products | 3-10 Business Days* |
Carriers
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USPS 1st Class
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DHL Global Mail Packet Plus
Customs
Some orders may have to pass through customs. We cannot control delays for any packages that must pass through your countries customs office. 99% of shipments make it through customs with no issue or delay.
Payments
At Cali White, we accept all major Credit and Debit Cards. We also accept PayPal, Amazon Payments & Apple Payments. We use PayPal as our credit card payment processor to ensure all payments made with Cali White are 100% protected. We use the most secure payment processor in the world to make sure you are always protected when shopping with us :)
Additional Boring Policies (Still Important)
INCORRECT ADDRESS POLICY
Correct addresses must be provided during checkout to ensure a safe delivery. Please TRIPLE CHECK your details before placing your order.
Order Confirmation Emails, containing your Shipping Information, will be received immediately after you place your order. Please check to make sure your details are correct.
If an error is made, please notify us IMMEDIATELY by responding to your Order Confirmation Email. We will do our best to correct the details in time, to ensure your package is delivered to you safely.
WE ARE NOT ABLE TO CHANGE SHIPPING ADDRESSES ONCE YOUR PACKAGE IS SHIPPED. If your package is shipped before we are able to change your address, you may either wait and see if your package is delivered, or you can place another order in the meantime.
Packages with incorrect addresses may be delivered back to our shipping centre. Once received back in the shipping centre, we will issue you a full refund immediately. If the package is delivered to an incorrect address, we will not be able to issue you a refund.
We CANNOT GUARANTEE an address change request will occur in time, before shipment. PLEASE make sure you check your address details thoroughly before placing your order.
RETURN TO SENDER
If a ‘Return to Sender’ scan occurs due to an incorrect address issue, or if your package is not collected from your nearby pickup location as stated on your tracking, in a reasonable amount of time, you will be refunded your purchase price once your package is returned to our shipping centre.
DELIVERY POLICY
We use reliable shipping services with ‘door to door’ tracking.
If your package tracking displays a ‘Delivered’ scan and you did not receive your package, it is likely located at a nearby Delivery Office or Post Office. Please contact the shipping carrier responsible for your local package delivery, and provide them with your tracking number, so they can look into the whereabouts of your package for you.
If your package tracking displays a ‘Delivered’ scan but your package has not been delivered to a nearby Delivery Office or Post Office, we will not be able to reissue a package or refund the order.