FAQ

Shipping

What are the estimated shipping times?

Open tab

Orders shipping within the US ship via First Class USPS and estimated delivery time is 2-4 business days. 

Orders shipping internationally ship via DHL and are given to the local carrier in the country it is going to for final delivery. Estimated shipping times for most countries is 5-15 business days, but can be longer depending on customs delays and local shipping times. 

How much does shipping cost?

Open tab

We offer free worldwide shipping with any purchase over $30 :)

Standard Shipping for domestic orders (2-4 Business Days) is $4.99.

World-Wide Shipping ( 5-15 Business Days*) is $14.99.

*We can not guarantee shipping times internationally because we can not control custom delays.

How do I track my order?

Open tab

Every package we ship has tracking and will be emailed to the email address you used to place your order. Sometimes these emails end up in spam folders, so if you do not see a tracking email from us, please reach out so we can give that to you :)

I entered the wrong shipping address, what do I do?

Open tab

Visit our Contact Us page immediately.  In some cases we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. Contact customer care for further assistance.

My order never arrived. Lost or stolen shipments.

Open tab

Please Contact Us  and we will file a claim on your behalf and help in anyway we can. This may take 5-10 business days to investigate with the carrier.

Does Cali White pay for international shipping duties and taxes?

Open tab

At this time, we do not cover international shipping duties and taxes due to the variability of the charges. We do our best to declare an amount below your countries threshold to easily pass through customs. However, the customer is responsible for all duties and taxes due for delivery.

What countries do you ship to?

Open tab

We usually ship to most countries that DHL Packet Plus delivers to. During check out, if your country is not available as an option, please Contact Us and we will try to help. 

Refunds & Returns

What is your refund policy?

Open tab

We don't like fake smiles, so if you're not completely happy with your results, we will give you a 100% Refund* Our on staff Dental Hygienist will also do their best to try and find you another product you might like better because it is important to us to help you get the results you were hoping for!

*Refund Conditions-

Refunds are limited to one per customer. Please be conscious of this if you place another order. In orders containing multiple products, we will authorize the refund for the product responsible for the issue.Refunds must be requested within 100 Days of receiving your product.

Please note: The shipping process can be rough on some packages. We try to mitigate this as much as possible but in some cases, the packaging may take a knock or two while in transit. This in no way affects the quality or effectiveness of the product inside.

How long do I have to start a return/refund?

Open tab

We have a 100 Day Money Back Guarantee!

Please contact us at hello@caliwhite.com, or via the Chat Button in the bottom right of your page, to begin the return or refund process within 100 days of purchase.

Can I return/exchange my product?

Open tab

If your treatment is unopened, and still in the condition you received it, you can also request a return or exchange for your product.

Please note: you will be responsible for return shipping costs. Please contact us with the tracking information so your refund can be issued once it is received.

General

Are your products Vegan/Cruelty Free?

Open tab

Yes! All of our products are 100% Vegan and Cruelty Free :)

Are your products Gluten Free?

Open tab

Yes! All of our products are made without gluten.

Are your products Kosher?

Open tab

Yes! All of our products are Kosher.

Do you use Fluoride?

Open tab

No, we do not use Flouride in any of our products as we only use non-toxic ingredients :)

What makes your products different from others?

Open tab

 All of our products are 100% Vegan, Cruelty Free, Chemical free, Kosher and Gluten Free. We also source all of our ingredients in the USA and make our products in the USA!

Where are you located?

Open tab

We started in Santa Barbara, California and have expanded to Utah, Florida and Pennsylvania!

Are your products FDA/ADA approved?

Open tab

Because our products are considered a cosmetic, our products do not qualify. However, our products are all made in FDA registered, ISO, NSF and GMP certified facilities which means we have met the highest quality standards for our products and manufacturing facilities ensuring safety :) The ADA does not approve all-natural products that do not use Fluoride. 

Are your products free of BPA?

Open tab

Yes, we do not use BPA in our products or packaging.

Does Cali White really work?

Open tab

Yes, we guarantee it! We worked with the top natural chemists and Dentists in the USA to make our formulations. And with thousands of 5-star reviews and loyal customers, we know you will love our products! If you are unhappy with the results of any product you purchase, we offer a 100-day refund policy just in case!

Charcoal Toothpaste

Is your formula enamel safe?

Open tab

Yes! Our Charcoal Toothpaste was formulated with top natural chemists and Dentists to ensure its safety. It has also been clinically tested with an RDA (relative dentin abrasiveness) score of 114 which is safe for daily use per the ADA guidelines.

Why is your toothpaste black?

Open tab

We use Activated Charcoal as our main ingredient and it is naturally black!

How does Activated Charcoal Whiten Teeth?

Open tab

Activated Charcoal whitens teeth by absorbing and removing surface stains. Our toothpaste has been clinically proven to whiten up to 7.7 shades!

How do you use it?

Open tab

We recommend using 1-2x day for 2-3 minutes either in place of your traditional toothpaste or as an adjunct before or after your daily brushing.

When will I see results?

Open tab

Whitening Toothpaste is usually a gradual teeth whitening method, but most people see results right away! Results vary from person to person depending on many different personal factors like genetic makeup, how stained your teeth are and what is causing your stain.

Why is the consistency different from traditional toothpaste?

Open tab

We only use natural ingredients in our toothpaste which means no SLS or foaming agents. Also, the base of our toothpaste is Organic Coconut Oil which can cause it to change consistency depending on how warm or cold the toothpaste is.

What does it taste like?

Open tab

The flavor of our toothpaste comes from the natural ingredients we use like Organic Coconut Oil, Organic Peppermint Oil and Tea Tree oil!

Who can use this toothpaste? Is it safe for kids?

Open tab

Our Charcoal Toothpaste is safe for people of all ages :) Kids love to brush their teeth with black toothpaste!

Can you use it while pregnant/breastfeeding?

Open tab

We only use safe and natural ingredients in our Charcoal Toothpaste, and there are no known adverse side effects for use while pregnant/breastfeeding, but we always recommend asking your Doctor first before using any new product to ensure it is safe for you.

Can you use Cali White’s Charcoal Toothpaste if you have dental work?

Open tab

 Yes! Our toothpaste is safe to use if you have dental work.

Will it whiten crowns/veneers/fillings?

Open tab

Our toothpaste will not change the shade of your crowns/veneers or fillings but it can help remove surface stain on them!

What toothbrush should I use?

Open tab

You can use any toothbrush you like! We always prefer brushing with an electric toothbrush, but a manual one works great too :) 

What ingredients do you use?

Open tab

Purified Water (Distilled Water), Xylitol, Diatomite Diatomaceous Earth, Baking Soda, Activated Charcoal, Tea Tree Oil, Organic Coconut Oil, Xanthan Gum, Citric Acid, Organic Peppermint Oil, Natural Flavors.

B12 Toothpaste

Why is the consistency different from traditional toothpaste?

Open tab

We only use natural ingredients in our toothpaste which means no SLS or foaming agents. 

What does it taste like?

Open tab

The flavor of our toothpaste comes from the natural ingredients we use like Organic Peppermint Oil and Tea Tree oil!

Why is there B12 in the toothpaste?

Open tab

B12 is an important and essential vitamin that many people are deficient in. The best way to absorb B12 is under your tongue, so we thought why not add it to your favorite toothpaste! One less thing to worry about!

How much is absorbed when you brush your teeth?

Open tab

On average, brushing twice a day for 2-4 minutes will give you a 3.6 ug dose of B12 which is great for your daily amount! Clinically proven! Please see product image slides for more detailed information!

Why is your B12 Toothpaste light pink?

Open tab

We use vitamin B12, methylcobalamin, in our formula which causes the light pink color.

What form of B12 do you use?

Open tab

We use the most absorbent, highest quality, vegan B12 available which is methylcobalamin.

How does this whiten? When will I see results?

Open tab

We use hydrated silica to gently remove surface stains. Whitening Toothpastes are usually a more gradual teeth whitening method. Results vary from person to person depending on how stained your teeth are, what is causing your stain and your genetic makeup.

What are the ingredients?

Open tab

Glycerin, Sorbitol, Hydrated Silica, Xylitol, Calcium Carbonate, Carboxy Methyl Cellulose (Cellulose Gum), Cocamidopropyl, Betaine, Mentha Arvensis, Mentha Piperita (Organic Peppermint Oil), Methylcobalamin (Vitamin B12), Stevia Rebaudiana (Stevia)

Peroxide Whitening Kit

What's different about the 35% and 6% Whitening Kits?

Open tab

Our Cali White Peroxide Whitening Systems come in two different formulations. We specially formulated these treatments with a 6% Hydrogen Peroxide Gel, and a 35% Carbamide Peroxide Gel, to whiten & brighten your smile. 

Which one should I use?

Open tab

Our 35% Carbamide Peroxide kit is our strongest and most popular kit. Our 6% Hydrogen Peroxide Kit is a little more gentle but still has amazing results! Some people respond better to Carbamide Peroxide or Hydrogen Peroxide depending on personal factors, so we gave options :)

Will it whiten my teeth?

Open tab

Yes, we guarantee it! Our Peroxide Teeth Whitening Systems have been specially formulated for tough, hard to remove surface stains. This formula has been scientifically shown to whiten your smile up to 8 shades whiter in just 10 days.

Is it enamel safe?

Open tab

Our Peroxide Teeth Whitening Systems are completely safe for your enamel. We specially formulated these systems to maintain teeth and gum health, while protecting your enamel & effectively whitening your smile. 

Will this cause any tooth or gum sensitivity?

Open tab

Most people who use our Peroxide Teeth Whitening Systems & follow the treatment instructions, rarely experience sensitivity or discomfort issues. However, if you do experience some sensitivity or discomfort, we recommend waiting 24 hours before using the treatment again. Using less whitening gel can also help alleviate these issues. Please make sure you remove any excess gel that may seep up over the whitening tray onto the gums. Our Zero Peroxide Botanical Whitening Gel is also a great option to try if you experience sensitivity with our peroxide formulas!

Please note: If you do experience any sensitivity or discomfort, this is only temporary and will subside. This does not require medical attention.

My LED light isn't working. What should I do?

Open tab

Don't Panic! All you need to do is open the battery cover on the back of your LED Light, and remove the plastic sheet between the batteries and your device. PLEASE NOTE: The activation button is designed to not turn on when bumped. Please press this button firmly to activate your LED Light. 

You can also watch the video on our website of how to use. 

If problems persist, please contact us!

Why two different mouth trays?

Open tab

We wanted to revolutionize the way you whiten your smile, so we decided to design what we call the Universal Comfort Fit Tray, which has been Patently Designed to ensure the most comfortable whitening experience on the market. We even added breathing holes in the tray, so no more uncomfortable nose breathing. We also include two moldable trays which can be custom moulded in warm water. Both BPA free! We know you love options, so we made it happen :)

Can I use if I am pregnant or breastfeeding?

Open tab

First, congratulations! Now, although the ingredients in our Peroxide Whitening Systems do not contain any harmful ingredients, we cannot recommend these treatments for pregnant women.

We recommend our Botanical Whitening System if you are pregnant or breastfeeding. And as always though, please consult a medical professional before use.

Is this safe for children?

Open tab

Although our Peroxide Whitening Systems are completely safe, we do not recommend the use of these treatments for children under the age of 16 unless advised by your Dentist. We also don't recommend these treatments for people with braces. You may use these treatments once your braces are removed.

How often should I whiten my teeth with this system?

Open tab

We recommend completing your full 10+ treatments over 7-10 days, then repeating every 3-6 months as required. You can purchase Syringe Refills (15+ Treatments) every 2-5 months to maintain your brilliant smile. Our Cali White Whitening Pens and Charcoal/B12 Whitening Toothpastes are also ideal for maintaining your smile between treatments.

What happens if I swallow some of the gel?

Open tab

If small amounts of the gel are ingested during your whitening treatment, you should not experience any ill effects. Although our Peroxide Whitening Systems contain no dangerous chemicals, we do not recommend ingesting any of the gel.

Will this work on Veneers/Crowns/Fillings?

Open tab

Our Peroxide Whitening Systems whiten real, natural teeth only. It may help remove surface stains on them, but it will not change the shade of your Veneers/Crowns or Fillings. They will not damage your dental work, but they may cause your teeth to not whiten evenly if you do have older or discolored dental work. It is recommended to whiten your teeth first before any new dental treatment is done if you want it to match the new whitened shade of your teeth :)

I have braces. Can I use this?

Open tab

We recommend waiting until braces are removed before using our Cali White Whitening Systems to ensure consistent whitening results.

What are the ingredients?

Open tab

35% Carbamide Peroxide Gel Refills: Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Triethanolamine, Aqua

6% Hydrogen Peroxide Gel Refills: Glycerin, Hydrogen Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Trolamine,  Purified Deionized Water

Botanical Whitening Kit

What is different about this Whitening System vs. the Peroxide ones?

Open tab

Our Cali White Botanical Whitening System uses a Peroxide Free, 99% natural formulation, enriched with the power of Cranberry, Aloe Vera, Peppermint & Chamomile to gently whiten your smile while promoting teeth and gum health.

Will it whiten my teeth?

Open tab

Yes, we guarantee it! Our Botanical Teeth Whitening System has been specially formulated to gently remove surface stains while enhancing the health of your teeth and gums. This formula has been scientifically shown to whiten your smile up to 8 shades whiter in just 10 days.

Please keep in mind that this is our most gentle kit, so results may take longer than the peroxide systems.

Is this safe for my enamel?

Open tab

Our Botanical Whitening System is completely safe for your enamel. We specially formulated this system to promote teeth and gum health while protecting your enamel & effectively whitening your smile. 

Will this cause any tooth or gum sensitivity?

Open tab

Not at all! Our Botanical Whitening System will not cause any sensitivity to your teeth or gums. We use a specially designed, Zero Sensitivity Formula to ensure you have no issues with pain while using this system.

My LED light isn't working, what should I do?

Open tab

Don't Panic! All you need to do is open the battery cover on the back of your LED Light, and remove the plastic sheet between the batteries and your device. PLEASE NOTE: The activation button is designed to not turn on when bumped. Please press this button firmly to activate your LED Light.

If you need further help please watch our video. If problems persist, please contact us!

Why two different mouth trays?

Open tab

We wanted to revolutionize the way you whiten your smile, so we decided to design what we call the Universal Comfort Fit Tray, which has been Patently Designed to ensure the most comfortable whitening experience on the market. We even added breathing holes in the tray, so no more uncomfortable nose breathing. We also include two moldable trays which can be custom molded in warm water. We know you love options, so we made it happen :)

Can I use if pregnant/breastfeeding?

Open tab

First, congratulations! And, of course you can. Our Botanical Whitening System is completely safe for pregnant and breastfeeding women. As always though, please consult a medical professional before use.

Is this safe for children?

Open tab

Although our Botanical Whitening System is completely safe for children, we recommend the discretion of parents in deciding whether or not this product is appropriate for the age of their child. This system contains no harsh chemicals or abrasives and is very safe for both children and adults.

How often should I whiten my teeth with this system?

Open tab

We recommend completing your full 10+ treatments over 7-10 days, then repeating every 3-6 months as required. You can purchase Gel Refills (15+ Treatments) every 2-5 months to maintain your brilliant smile. Our Cali White Whitening Pens and Charcoal/B12 Whitening Toothpastes are also ideal for maintaining your smile between treatments.

What happens if I swallow some of the gel?

Open tab

Our Botanical Whitening Gel is completely safe and will not cause any ill effects if ingested. A tastier treat would be better, but you'll be fine :)

Will this work on Veneers/Crowns or Fillings?

Open tab

Our Botanical Whitening System whitens real teeth only. It may help remove surface stain, but the shade of your Veneers, Crowns & Fillings will not be whitened by this system. They will not damage your dental work, but they may cause your teeth to not whiten evenly if you do have older or discolored dental work. It is recommended to whiten your teeth first before any new dental treatment is done if you want it to match the new whitened shade of your teeth :)

What are the ingredients?

Open tab

Glycerin, Sodium Bicarbonate, Irish Moss, Xylitol, Sorbitol, Organic Peppermint Oil, Cranberry Seed Oil, Aloe Vera, Chamomile, Cocamidopropyl Betaine, Limonene.

Whitening Gel & Refills

Is your whitening gel safe for my enamel?

Open tab

All of our Whitening Gel is made in FDA approved & manufactured in NSF, ISO and GMP Certified facilities in the USA. They only contain ingredients that are proven safe for your enamel. We do not use any harsh abrasive ingredients in our Whitening Gel.

How often should I purchase Whitening Gel Refills?

Open tab

We recommend purchasing syringe refills for your Cali White Whitening Systems every 2-5 months depending on your lifestyle. Soda, coffee, tea, wine & smoking cigarettes can cause your teeth to stain more quickly. By using your Whitening System regularly, you can maintain your smile while preventing future stains from occurring.

How long will my Whitening Gel Refills last?

Open tab

All of our Cali White Whitening Gel Refills come with 3 x 5mL Syringes which can be used to replace your empty syringes from your Cali White Whitening System. Each syringe contains around 5 treatments when used as directed.

Will the Whitening Gel cause any tooth or gum sensitivity?

Open tab

Our Botanical Zero Peroxide Whitening Gel has been designed with sensitivity in mind. They contain 99% natural ingredients to ensure a powerful whitening experience without the risk of sensitivity.

Our Peroxide Whitening Gels, when used as instructed, should not cause any issues with sensitivity. If you do experience some sensitivity while using your Peroxide Whitening Gel, just skip your next application to let the sensitivity subside, as it will go away on its own. You can also try using less gel to your mouth tray when using your Whitening System. 

What happens if I swallow some of the gel?

Open tab

We do not recommend ingesting any of our Whitening Gel, but you should not experience any ill effects if a small amount is ingested. 

Our Botanical Zero Peroxide Whitening Gel contains 99% natural ingredients and is completely safe if ingested. Our Peroxide Whitening Gels do contain peroxides which we do not recommend ingesting.

What does the gel taste like?

Open tab

All of our Whitening Gel has been infused with peppermint oil, giving them a fresh, clean peppermint taste.

I'm pregnant/breastfeeding, can I still use this?

Open tab

Firstly, congratulations! And, of course you can, with one caveat. Our Botanical Zero Peroxide Whitening Gel is completely safe for pregnant or breastfeeding women, but as always, please consult a medical professional before use.

We DO NOT recommend our Peroxide Whitening Gels for pregnant or breastfeeding women as they contain peroxide.

Is the Whitening Gel safe for children?

Open tab

Our Botanical Zero Peroxide Whitening Gel can be used by all ages, however, we do recommend the discretion of parents when determining if your child is old enough to whiten their teeth.

We DO NOT recommend our Peroxide Whitening Gels for anyone under the age of 16.

Is it safe for Veneers, Crowns & Fillings?

Open tab

Our Whitening gel whitens real, natural teeth only. It may help remove surface stains on them, but it will not change the shade of your Veneers/Crowns or Fillings. They will not damage your dental work, but they may cause your teeth to not whiten evenly if you do have older or discolored dental work. It is recommended to whiten your teeth first before any new dental treatment is done if you want it to match the new whitened shade of your teeth :)

Can I use the Whitening Gel without the LED light and still get results?

Open tab

Absolutely! Our LED light works more like a booster, which may help you get results quicker, but you will get the same great end results with or without it.

What is the difference between the 3 Cali White Whitening Gels?

Open tab

We have 3 different teeth whitening gels available to help our customers find what works best for their smile! Our strongest and most popular gel is the 35% Carbamide Peroxide Gel. The 6% Hydrogen Peroxide formula is a great option for those that want something slightly more gentle but that still uses peroxide. Our Botanical Zero Peroxide formula is our most gentle formula for those who do not want to use peroxide but still want to whiten their smile :)

What is in the Cali White Whitening Gel?

Open tab

Botanical Zero Peroxide Gel Refills: Glycerin, Sodium Bicarbonate, Irish Moss, Xylitol, Sorbitol, Organic Peppermint Oil, Cranberry Seed Oil, Aloe Vera, Chamomile, Cocamidopropyl Betaine, Limonene. 

35% Carbamide Peroxide Gel Refills: Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Triethanolamine, Aqua

6% Hydrogen Peroxide Gel Refills: Glycerin, Hydrogen Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Trolamine,  Purified Deionized Water

Whitening Pen

How do you use the Teeth Whitening Pen?

Open tab

We recommend using between full treatments with your Cali White Whitening Kit for touch ups and for whitening while traveling!

How often/how long do I use?

Open tab

We recommend using as often as needed and for a few minutes at a time before brushing off. If you have a mouth tray you want to use, you can use up to 30 minutes at a time!

The gel is not coming out, what do I do?

Open tab

To help prevent leaking, we designed our pen so you need to twist the top quite a few times before any gel will expel. So keep twisting!!

What is in the Whitening Pen?

Open tab

We offer three whitening pens which have the same whitening gel that is in our Full Kits and Refills!

Botanical Zero Peroxide Whitening Pen: Glycerin, Sodium Bicarbonate, Irish Moss, Xylitol, Sorbitol, Organic Peppermint Oil, Cranberry Seed Oil, Aloe Vera, Chamomile, Cocamidopropyl Betaine, Limonene. 

35% Carbamide Peroxide Whitening Pen: Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Triethanolamine, Aqua

6% Hydrogen Peroxide Whitening Pen: Glycerin, Hydrogen Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Trolamine,  Purified Deionized Water

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now